ANSWERS TO YOUR QUESTIONS

What's the cost of shipping?

We offer FREE SHIPPING on our subscription boxes that ship within the USA's 48 contiguous states.

When will you ship my order?

Biscotti subscription boxes ship between the 5th-10th of each month. Your orders will renew every month on the 28th following your first month.

How long will it take to arrive?

Orders can take 2-5 days to arrive once shipped. Tracking will be provided by email once your order's shipping labels are printed.

Where do you ship?

We ship to the continental United States.

Do I have to pay sales tax?

Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.

When will I be charged?

Your account will be charged within 24 hours of completing checkout.

How can I check my order status?

First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.

Can I change my subscription?

Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.

How do I track an order?

After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.

What comes in the box?

The Biscotti Box contains 18 pieces of homemade biscotti beautifully bagged and labeled in three flavors. In addition to your biscotti, you will also receive three flavors of tea or other beverages to enhance your monthly biscotti experience. Each month delivers new and exciting flavors!